Privacy Policy

Melissa's Maids ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect the personal information you provide when interacting with our website (https://gomelissasmaids.com), our services, and our SMS/text messaging programs.

1. Information we collect

We collect information you give us directly, including:

• Name, email address, phone number, and mailing/service address
• Property details (square footage, type of service requested)
• Messages you send via our contact or quote forms, by email, or by SMS
• Communication preferences, including consent to receive marketing or appointment-related text messages
• Limited technical information (IP address, browser type, device type, pages visited) collected automatically via standard analytics

2. How we use your information

• To provide and schedule cleaning services
• To send quotes, appointment confirmations, reminders, and follow-ups
• To respond to inquiries and customer service requests
• To send marketing or promotional messages where you have consented
• To improve our website, services, and customer experience
• To comply with applicable laws and protect against fraud or misuse

3. SMS / text messaging program

By submitting your phone number through our website forms or providing it to us in person, you consent to receive text messages from Melissa's Maids for purposes including appointment scheduling, confirmations, reminders, quotes, and customer service. Message frequency may vary. Message and data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors that support our services (for example, a scheduling platform or CRM) is permitted; opt-in data and consent are not shared for marketing purposes.

Opt-out: You can opt out of receiving text messages from us at any time by replying STOP to any message. After replying STOP, you'll receive a confirmation message and will not receive further marketing texts. You may still receive transactional texts (such as appointment confirmations) unless you also request to opt out of those by contacting us at melissasmaids13@yahoo.com.

Help: Reply HELP to any text message or contact us at (720) 840-2120 or melissasmaids13@yahoo.com for assistance.

Carriers: Carriers are not liable for delayed or undelivered messages.

4. How we share information

We do not sell your personal information. We share information only with:

• Service providers and subcontractors who help us operate our business (for example, CRM, scheduling, payment processors, email/SMS delivery providers), bound by confidentiality obligations
• Authorities when required by law, subpoena, or to protect our rights, customers, or others
• A successor in interest in the event of a merger, acquisition, or business transfer

5. Data retention

We retain personal information for as long as needed to provide our services and comply with our legal obligations. You may request deletion by contacting us at melissasmaids13@yahoo.com.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure, but we work to keep your data safe.

7. Your choices and rights

• Opt out of marketing emails by clicking the unsubscribe link in any message
• Opt out of SMS by replying STOP
• Request a copy, correction, or deletion of your personal information by emailing melissasmaids13@yahoo.com

8. Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Effective" date above reflects the most recent update.

10. Contact us

Melissa's Maids
Email: melissasmaids13@yahoo.com
Phone: (720) 840-2120
Service area: Colorado Springs & surrounding areas, CO